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Job Summary: We are seeking a proactive, committed individual with strong interpersonal skills to join our Technical Support team, managing tickets and providing support for systems and hardware. Key Highlights: 1. An environment conducive to learning and professional growth. 2. Performance evaluations and feedback for continuous development. 3. A #borderless community and a diverse, inclusive culture. We are **Quality Digital**! Learn more about us: * **Our defining statement** \- We are IT solutions experts passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and around the world. * **Our culture** \- Though remote, we stay connected. We hold ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment that values and promotes plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your typical day will include:** * Registering and managing tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation, Microsoft Office Suite, networks, printers, peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN and Active Directory, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the queue, preventing backlogs that could compromise project SLAs and minimizing ticket backlog as much as possible; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Proficiency in network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, Microsoft Office Suite, and smartphones/mobile devices. **Preferred qualifications** * Bachelor’s degree in Technology. **Details:** * Rotating 5x2 schedule, from 8:00 AM to 5:30 PM; * On-site work in São Gonçalo do Rio Abaixo \- MG; **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at the continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental insurance** for you and your family * **Pharmacy partnership** offering discounts on medications * **Childcare assistance**, per current policy * **Gym membership partnership** to encourage physical activity * **SESC partnership** offering diverse cultural and leisure activities * **Partnerships for education**, including language learning, technology training, and online course platforms * **Payroll-deductible loans** with attractive interest rates \+ financial literacy program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, why not grab your cup of coffee, tea, juice, or favorite beverage and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
