**Join the frontline of technical customer support!** If you have an analytical mindset, strong communication skills, and affinity for technology, this opportunity is for you. As a **Level 1 Technical Support Technician**, you will be responsible for assisting customers, diagnosing technical faults, providing guidance on products and services, and ensuring appropriate resolution of requests. We seek a proactive, organized professional committed to excellence in customer service. **Responsibilities and duties** * **Technical support:** Handle customer interactions via voice and digital channels, addressing requests and complaints. * **Diagnosis and resolution:** Identify technical faults, errors, and requirements, applying appropriate solutions. * **Customer guidance:** Provide support on equipment, product, and service usage. * **Operational support:** Address requests related to internet, telephony, TV, and bundled services. * **Ticket management:** Process backlog and monitor departmental queues. * **Recording and follow-up:** Use control tools and ensure accurate documentation of all interactions. * **Retention:** Propose contract renewals where applicable. * **Technical assistance:** Share knowledge and provide technical support to junior staff. **Requirements and qualifications** * Technical education in IT, Telecommunications, or related fields. * Experience in telecommunications or IT support is desirable. * Familiarity with Linux and Windows systems. * Basic networking knowledge (routers, switches, and networking concepts). * Intermediate-level technical customer support experience. * Foundational knowledge of telecommunications. * Proficient typing skills and intermediate computer literacy. * Experience handling tickets and using management tools. **Behavioral competencies:** * **Analytical ability:** Identifying faults and applying solutions. * **Problem solving:** Agility and accuracy in handling cases. * **Communication:** Clear guidance to customers. * **Organization:** Proper management of requests and records. * **Proactivity:** Initiative in resolving issues and supporting the team. * **Collaboration:** Knowledge sharing and teamwork. **Additional information** **Salary:** * R$1\.718,00\. **Working hours:** * Rotating 4x1 schedule with shifts varying between 6:00 AM and 10:10 PM\. **Our benefits:** * Meal Allowance or Food Allowance; * Medical and dental assistance; * Wellhub; * Internet plan discounts; * Transportation Allowance; * Life insurance; * Childcare allowance; * PCD-dependent allowance; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure offering **fiber-optic internet**, **landline telephony**, **pay-TV**, **security**, and **digital transformation** services — serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **20 largest in Brazil**, according to Anatel’s ranking. Our team of over one thousand employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in service. We value an environment that fosters **personal and professional development**, always guided by our core values.
João Silva
Indeed · HR
João Silva
Indeed · HR
