Description: Learn about the requirements to register * Good typing skills and agility in using the computer. * Basic knowledge in computer science. * Willingness to learn and grow. * Excellent communication skills. * Completed high school education. Advantageous qualifications: * Knowledge of computer networks. * Higher education or technical courses in technology fields. * Previous experience in technical support or customer service. Behavioral competencies: * Communication and Friendliness: Ability to listen and express oneself clearly and kindly, creating positive connections with customers. * Teamwork: Collaborate with the team, sharing knowledge and experiences. * Empathy: Understand customer needs and feelings, providing humane support. * Resilience: Handle challenging situations efficiently, focusing on quality and speed. * Continuous Learning: Interest in staying updated on technology, processes, and products to improve service. This will be your day\-to\-day as a Technical Support Representative: * Provide technical support to customers via phone and digital channels, identifying and resolving connection failures and instability issues. * Guide customers on the correct use of equipment and services. * Record and monitor service requests in the system, ensuring follow-up and resolution within established deadlines. 2511130202461865751