Description: Apply quickly by email: Requirements and qualifications: * Academic background in related fields * Previous experience in call centers * Proficiency in Bradesco Portfolio: In-depth knowledge of products, systems (especially Bradesco-specific ones), service workflows, scripts, and procedures. * Practical Experience: Proven track record working with the Bradesco Portfolio, delivering consistent results and strong performance. * Continuous Learning: Ability and proactivity to stay updated on new Bradesco guidelines, systems, and products. * Pedagogical and Communication Skills: * Teaching Methodology and Clarity: Ability to convey complex information simply, objectively, and engagingly. * Facilitation: Skill in conducting training sessions, workshops, and feedback sessions interactively, encouraging participation and active learning. * Assertive Communication: Excellent verbal and written communication skills, with adaptability to diverse audience profiles. * Empathy and Patience: Aptitude for handling varying learning levels and providing individualized support when needed. * Behavioral Profile and Leadership: * Proactivity and Initiative: Ability to identify knowledge gaps and propose training solutions. * Organization and Planning: Skill in structuring teaching materials and training schedules. * Leadership and Mentoring: Potential to inspire, guide, and develop new operators, serving as a model of excellence. * Problem Solving: Ability to analyze situations and propose effective solutions during training and operational support. Benefits: Meal Allowance or Food Voucher, Transportation Voucher, Performance Bonus Work schedule: Monday to Friday: 09:00–18:00; Saturdays: 09:00–13:00; One Saturday off per month Knowledge: Education: Bachelor’s Degree – Business Administration, Human Resources Management, Related Fields – Completed 2601020202441300775