Job Summary: An IT professional focused on end-user support, resolution of hardware and software incidents, equipment management, and documentation of procedures. Key Highlights: 1. User support and resolution of IT incidents 2. Management and organization of IT equipment inventory 3. Configuration and maintenance of equipment, including data centers **Key Responsibilities:** * Providing user support for questions regarding standard software (e.g., Office); * Responding to and resolving hardware, software, and network incidents within SLAs; * Performing IMACs (Installations, Moves, Adds, and Changes of equipment); * Supporting onboarding of new employees; * Managing and organizing the IT equipment inventory; * Coordinating incident tickets with vendors and third parties; * Logging and tracking support activities in the ITSM tool; * Configuring, installing, and maintaining equipment, including in data centers (hands-on and eyes-on); * Documenting procedures and suggesting improvements. **We are looking for someone with:** * A completed bachelor's degree in Information Technology, Information Systems, Computer Networks, or related fields; * Technical knowledge of hardware, networks, operating systems, and Microsoft Office suite; * Experience with ticketing tools and Level 2 support processes; * A proactive, organized, and communicative profile. **Work Model:** On-site **Benefits:** Health insurance Dental insurance Childcare allowance Profit-sharing program Life insurance Meal allowance Food voucher Transportation allowance Minimum Education: Bachelor's Degree
João Silva
Indeed · HR
João Silva
Indeed · HR
