Job Summary: IT professional focused on technical support, incident diagnosis, infrastructure administration, and support for technological upgrade projects. Key Highlights: 1. Intermediate-level technical support to users 2. Diagnosis and resolution of hardware and software incidents 3. Experience in technical support and infrastructure Responsibilities: * Main responsibilities; * Provide intermediate-level technical support to users; * Diagnose and resolve hardware and software incidents; * Administer local infrastructure environments at a basic level; * Support standardization of processes and technical documentation; * Monitor incident recurrence and propose improvements; * Support technological upgrade projects and equipment rollouts; Requirements * Technical or undergraduate degree in Information Technology or related fields; * Prior experience in technical support and infrastructure; Employment Type: Permanent CLT Salary: R$2.239,05 - R$4.028,30 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance