Job Description **IT ASSISTANT - SUPPORT** This opportunity is to work at our Administrative Center in Lajeado, RS, providing technical support by phone to stores and internal users, with the purpose of resolving tickets related to the company's information systems. Forward errors and issues, and carry out actions for their resolution. Create spreadsheets for internal controls, monitor systems. If this sounds like you, this position is for you! **Main Responsibilities:** * Provide technical support to users, solving problems and answering questions related to hardware and software usage. * Perform installation, configuration, and maintenance of computer equipment such as computers, printers, and networks. * Support the IT team in technology-related projects and activities. **What we need:** * Knowledge of operating systems (Windows, Linux), Office applications, and remote support tools. * Technical skills in problem-solving and hardware and software maintenance. * Good communication, organization, and ability to work in a team. **Desirable Courses and Training:** * Completed or ongoing Technical Course or Degree in the field of Computer Science. **Characteristics and skills that complement the profile:** * Agility * Organization * Proactivity Our benefits Childcare allowance (according to the city's collective agreement) Unimed Health Insurance Transportation voucher The Benoit Stores network takes pride in being a reference in its segment. Discover more about the history and successes of Lojas Benoit on our website, or through our social media: Facebook, YouTube, LinkedIn, and Instagram.