Collections Operator

Description

Job Summary: Responsible for executing collection procedures, negotiating with debtors, and keeping internal systems updated, ensuring achievement of targets and deadlines. Key Highlights: 1. Experience with bank collections 2. Knowledge of judicial credit recovery 3. Excellent communication and proactivity **Tasks to be performed:** Execute collection procedures for the portfolio of delinquent accounts, contacting debtors, establishing negotiation terms in accordance with company procedures and policies. Maintain the company's internal system updated with records and data, ensuring reliability of entered information. Ensure achievement of targets and objectives while observing established deadlines and standards, aligning with company guidelines. Conduct research across various sources to enhance effectiveness of debtor contact efforts, keeping data updated in the company's internal system. **Technical Competencies:** Knowledge of judicial credit recovery (litigated operations); Understanding of judicial proceedings and procedural stages; Reading and interpretation of legal and financial documents; Debt negotiation and formulation of settlement proposals; Basic knowledge of collection legislation and industry regulations; Use of collection systems, CRM, and litigation tracking tools. **Requirements:** Completed high school education; Experience with bank collections; Excellent communication and proactivity; Proficiency in Microsoft Office Suite; Residence in Belo Horizonte/MG; Availability to work in a hybrid (in-person and remote) schedule during morning hours (8:00 AM to 2:00 PM), Monday through Saturday. Employment Type: Full-time, Permanent CLT Compensation: R$1.546,59 – R$1.547,59 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Life insurance * Remote work * Meal voucher * Food allowance * Transportation voucher Selection Question(s): * Do you reside in Belo Horizonte? Experience: * Knowledge of judicial credit recovery? (Mandatory) * Reading and interpretation of legal and financial documents (Preferred) * Debt negotiation and formulation of settlement proposals (Preferred) * Basic knowledge of collection legislation (Preferred) * Experience with systems such as CRM or CPJ (Preferred)