Customer Relationship Assistant

Description

Job Summary: Operational opportunity to provide customer support and service, assist in debt regularization, and develop commercial proposals for financial products and services. Key Highlights: 1. Customer service and telephone support 2. Assistance in debt regularization and proposal preparation 3. Teamwork and customer focus **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break. **Level:** Operational **Employment Type:** Permanent – CLT * Provide customer service; * Deliver telephone support to customers; * Support maintaining up-to-date customer records; * Direct and expedite customer service; * Assist customers with access and usage of electronic channels; * Assist customers in debt regularization; * Assist in developing commercial proposals for products and services to customers. **Requirements:** * Experience in customer service; * Proficiency in computer applications (Microsoft Office); * Knowledge of financial products and services; * Strong verbal and written communication skills; * Ability to work effectively in a team. **Education:** * Technical or undergraduate degree in Administration, Accounting, Economics, or related fields (completed or in progress). **Preferred Qualifications:** * CPA-10 or CPA-20 certification; * Experience in financial institutions or credit cooperatives; * Proficiency in customer service systems; * Proactivity and initiative. **Benefits:** Annual bonuses, Medical assistance, Dental assistance, Childcare allowance, Internal benefits, Profit-sharing program, Private pension plan, Life insurance, Meal allowance, Food voucher, Transportation allowance