OPERATIONAL EVENT ASSISTANT - CUSTOMER SERVICE

Description

Job Summary: Universo AGV is seeking a professional to provide receptive and proactive customer service, convey information, clarify inquiries, and manage internal processes. Key Highlights: 1. Assisting members, third parties, consultants, and managers 2. Clarifying inquiries and monitoring processes 3. Focusing on service quality and excellence Universo AGV is a vehicle protection association that aims—through mutualism—to deliver high-quality, excellent service to all Brazilians. It focuses on guaranteeing diverse benefits for members across Brazil who own passenger or commercial vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Provide receptive and proactive customer service to members, third parties, consultants, and managers, conveying process status updates and clarifying inquiries; * Perform system-based queries regarding process status and provide guidance based on the information retrieved; * Collect member data requiring system updates and forward it to supervision for implementation; * Monitor average service time and achievement of targets; * Conduct customer service via the system; * Follow up with internal departments regarding pending tasks. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of Microsoft Office suite; * Experience in customer service. **Additional Information** Only Universo AGV employees enjoy: * Freedom to dine wherever you prefer using our CAJU card, with R$40.00 per workday; * Choice between transportation allowance or fuel subsidy; * Your health is one of our top priorities—your GymPass membership is fully covered by us! Plus, dependent plans start at R$29.90; * Co-payment medical assistance provided by Unimed; * Training opportunities through Academia Performance; * Development incentives via university partnerships, offering up to 50% scholarships for undergraduate and postgraduate programs; * Language school partnerships, providing special conditions for online or in-person study; * Access to the You Club, offering discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We care about your pet too—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for each target achieved and redeem them for rewards at the Up Store; * SESC card for you and your dependents, granting access to numerous nationwide benefits, activities, and quality services at low cost. We are specialists in a shared area of interest. Universo AGV focuses on guaranteeing diverse benefits for members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill collective needs proposed to its members through cooperation.