Job Summary: A Technical Support professional responsible for assisting users, diagnosing and resolving software/system issues, ensuring operational continuity. Key Highlights: 1. High-quality customer service and technical support 2. Remote system maintenance and installation 3. System performance monitoring Provide high-quality technical support to resolve issues related to software and operating systems, ensuring user satisfaction and uninterrupted business operations. Proficiency in problem diagnosis and resolution is a plus. Key Responsibilities: ● Assist users of products or services; ● Diagnose and resolve technical issues related to systems; ● Perform remote technical services for operating system maintenance and installation. ● Monitor and maintain system performance to ensure continuous operation. ● Develop and update technical procedures and documentation. ● Train and guide users on proper use of systems and applications. ● Register and update customer information in the system. **REQUIREMENTS:** ● Completed high school or currently pursuing a higher education degree in IT; ● Professional training course in IT or computer science; ● Proficiency in Microsoft Office suite; ● Experience providing customer service via phone and WhatsApp; ● Experience in technical support via telemarketing and remote access; * Proactive individual who values and excels at teamwork **PREFERRED QUALIFICATIONS:** ● Knowledge of mechanics. ● Experience in the automotive sector. Employment Type: Full-time CLT Salary: R$2\.215,97 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Food allowance * Transportation allowance Selection Question(s): * Do you have knowledge of infrastructure, computer maintenance, and formatting? Education: * High School Diploma (Preferred) Experience: * Customer Service (Preferred) * Technical Support (Mandatory) Work Location: On-site