Job Summary: We are seeking a Logistics Account Manager passionate about challenges and focused on results to manage and develop last-mile providers and optimize processes. Key Highlights: 1. Lead with impact and optimize workflow 2. Influence and negotiation to achieve partner results 3. Work in a high-pressure and dynamic environment Company Overview: If for you technology exists to improve life’s journey, it does for our team too: Your Journey, Our Path. We believe in technology that connects talented people doing what they love and embraces diversity to create and share even the paths we (still!) don’t yet know. We work to generate value—not only for our users but, above all, for the communities we serve and society as a whole—improving people’s lives with services that simplify daily routines—whether mobility and delivery services (99) or digital payments (99Pay). To simplify life for millions of people every day, since 2018 we have been part of DiDi Global Inc., the world’s largest ride-hailing and transportation technology platform. We pioneered innovative solutions born in Brazil and scaled globally to generate positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and beyond. Whether building projects from scratch or enhancing our existing solutions, we embrace challenges that give us butterflies—and that’s why we work at a fast pace, grounded in respect, collaboration, and good humor. On this journey, we also strengthen ourselves through diverse experiences and perspectives, growing together, failing fast, learning, and adjusting our path to build solutions that deliver even better outcomes. #LI-Hybrid Team Overview: We’re looking for a Logistics Account Manager passionate about challenges, exceptionally organized, and deeply results-oriented. If you have a proven track record managing and developing last-mile providers and field teams, this is the perfect opportunity to join us! Here, you’ll have the chance to lead with impact, optimize workflows, and apply your analytical skills to continuously improve our processes. We seek a professional who can drive operational efficiency and team performance while excelling as a facilitator of cross-departmental collaboration. If you have experience managing external operations and implementing improvements that align operations with business objectives, we want you on our team! If you’re ready to make a difference and grow with 99, this role is for you. Come transform the future of operations and join an innovative and dynamic team! Work Model: Hybrid/Field-based (focus on partner visits + 1 fixed day in the office) Location: Recife/PE Level: Senior Role Responsibilities: * Manage relationships with owners and managers of Logistics Operators, acting as the “account manager.” * Conduct periodic management rituals (weekly/monthly performance meetings), presenting results and performance diagnostics. * Develop and monitor action plans (PDCA) to correct indicator deviations. * Ensure partners comply with the company’s quality and compliance standards. * Perform tactical demand vs. capacity planning for your portfolio of LOs. * Operationalize system scaling, ensuring alignment with the plan. * Monitor operations in real time alongside partners. * Monitor operational KPIs and fleet lifecycle (onboarding, engagement, churn) daily. * Translate raw dashboard data into business insights to guide the LO’s decision-making. Role Qualifications: * Experience: Prior experience in logistics operations, last-mile delivery, transport management, or franchise/partner management. * Analytical Profile: Proficiency in Excel/Google Sheets (pivot tables, VLOOKUP, database manipulation). Knowledge of SQL. Familiarity with BI tools (Power BI, Tableau, or Metabase) is a plus. * Problem Solving: Ability to examine poor metrics, investigate root causes, and propose practical solutions. * Influence and Negotiation: Skill in diplomatically and collaboratively holding third-party partners accountable for results, building long-term relationships. * Availability: This role is predominantly field-based (visits). Candidates must be available for frequent travel within the operational region. * Resilience: Ability to thrive in a high-pressure and dynamic environment (typical of retail/logistics). EEO Statement: * Deliver Value to Users – We exist to do our best for our users and innovate to stay ahead. We seek balance among experience, efficiency, and growth, always prioritizing safety. * Data-Driven – We believe decisions should be guided by data. Through numbers, we navigate our business strategically. * Ownership & Results-Oriented – We go beyond personal interests to focus on what’s best for DiDi. We always deliver on our promises and pursue excellence in execution, setting high standards and giving our utmost in everything we do. * Always Build Together – Together, we are stronger. We maintain open minds and row with respect, empathy, and trust in one another. We listen to everyone before making decisions, and once decided, we jointly fulfill commitments—even when disagreeing. * Integrity – Integrity is our foundation—the line we never cross. We communicate honestly and transparently and listen to all voices to always do what’s right. * Develop One Another – Our growth stems from constantly stepping outside our comfort zones. We embrace challenges, surpass ourselves, and strive for excellence in all we do. From day one, we grow and help those around us grow too, raising our collective bar. * Passion & Fun – We are utterly passionate about what we do. We maintain a light and optimistic spirit, energizing our environment with positivity. We are resilient, unafraid of challenges, and always celebrate our successes. * Live Diversity – For us, the heart of diversity is inclusion, equity, and respect. We believe diversity fosters a more creative and energetic environment, so we celebrate differences—and here, everyone can truly be themselves. **Diversity and Inclusion** Diversity is not a vision of the future or a wish for something we hope to achieve someday—it is a non-negotiable value of who we are today. We live inclusion, plurality, and respect—and to do so, we rely on governance from the Diversity Committee, working alongside HR, leadership, and identity groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our written journey—one still with much ground to cover. I acknowledge that, before submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms