Job Summary: Responsible for assisting in the organization and execution of the accounts receivable workflow, negotiating debts to ensure the company's financial health and maintain customer relationships. Key Highlights: 1. Active negotiation with delinquent customers 2. Management of the company's financial health 3. Maintenance of customer relationships **Job Objective** Responsible for assisting in organizing and executing the accounts receivable workflow, directly contacting delinquent customers to negotiate debts, ensuring the company's financial health without compromising customer relationships. **Main Responsibilities** * **Portfolio Monitoring:** Daily tracking of open invoice reports and identification of delays. * **Active Negotiation:** Making contact (telephone, e-mail, and WhatsApp) for debt collection, proposing agreements and installment plans. * **Document Issuance:** Generating bank slips, invoices, letters of consent, and debt acknowledgment agreements. * **Bank Reconciliation:** Recording payments in the ERP system and verifying discrepancies in amounts. * **Conflict Management:** Assisting customers to understand the reason for delay and offering solutions within company policy. * **Database Updates:** Maintaining customer data strictly up-to-date in the system. **Requirements and Qualifications** * **Education:** Completed high school (currently pursuing a bachelor’s degree in Administration, Accounting, or Financial Management is an advantage). * **Experience:** Prior experience in administrative finance routines or customer service focused on collections and negotiation. * **Technical Skills:** \* Proficiency in **Microsoft Office** (especially Excel for control spreadsheets). **Commitment to financial health** and \"Compliance o Familiarity with **ERP systems** (e.g., SAP, Totvs, Omie, etc.). o Basic knowledge of financial calculations (interest, penalties, and discounts). **Behavioral Competencies (Soft Skills)** **Extreme Confidentiality** * **Assertive Communication:** Ability to speak firmly while maintaining courtesy and professionalism. * **Persuasive Ability:** Skill in convincing customers to prioritize debt payment. * **Resilience:** Capacity to handle rejections and stressful situations without losing focus. * **Organization:** Rigorous follow-up on payment commitments.