Job Summary: Operate the telesales system to acquire, retain, or recover customers by conducting sales, post-sales, and support activities to increase profitability. Key Highlights: 1. Customer service via telephone for sales and support. 2. Post-sales activities to enhance customer loyalty and generate new sales. 3. Supporting managers in identifying issues and defining actions. Operate the telesales system to acquire, retain, or recover customers through telephone service, performing sales and post\-sales activities, as well as providing appropriate information support, clarification of inquiries, and status updates on completed sales. Respond to customer calls, identifying their needs regarding purchases, inquiry resolution, or guidance, while promoting diverse products and private-label items where possible, in accordance with Operational Procedures (OPs), via call center, aiming to meet customer needs and increase profitability for Farmácia Indiana. Perform post\-sales activities by analyzing orders in the Order Management System to offer continuity of continuous-use medications, promotions, and other offerings, thereby facilitating new sales and enhancing customer loyalty. Support the manager/immediate supervisor on matters related to the department’s operations, reporting and discussing issues and irregularities to assist in defining procedures and actions to be implemented; Monitor performance and sales jointly with management; Carry out other tasks at the discretion of the manager/immediate supervisor. **Minimum Education:** High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
