Quality Monitor

Description

Job Summary: The Quality Monitor will monitor, analyze, and provide feedback on operations, focusing on improvements and negotiator development. Key Highlights: 1. Continuous monitoring and analysis of operations 2. Focus on individual feedback and negotiator development 3. Identification of patterns and improvement opportunities ***Who We Are?*** **Bellinati Perez** operates in credit recovery—both secured and unsecured—through amicable and judicial channels, employing human, digital, and hybrid negotiation models. Our 25+ years of experience and tradition strengthen our efficiency and recognition, enabling us to work alongside the country's largest credit assignee institutions. We are recognized as one of the top 20 best companies to work for in the state of Paraná and among the best in Brazil by GPTW (Great Place To Work). Additionally, we foster a diverse, inclusive environment that values competence, professionalism, and innovation. ***Cultural Fit*** **Innovation**: Innovation is part of our DNA—we constantly seek new technologies to enhance experiences for our clients and employees. **Diversity**: We value diversity. Here, everyone can shine as their authentic self! **Development**: You build your career here. Seize opportunities along your journey and grow with us! **Team Play**: When we exchange ideas and solutions, there are no limits to where we can go! **Flexibility**: We adapt, have fun, and always find the best path—all within a flexible work schedule. **Responsibilities and Duties** **Your Routine on the BP Team as a Quality Monitor?** * Closely and continuously monitor operations; * Listen to and analyze negotiators’ calls; * Record feedback and assessments focused on improvement opportunities; * Conduct individual feedback sessions and guide negotiators; * Identify patterns and development opportunities within the portfolio; * Update internal controls, spreadsheets, and systems; * Track quality improvements in customer interactions. **Requirements and Qualifications** **What Do You Need to Join Us?** * Completed high school education; * **Prior experience** as a Quality Monitor, auditor, or operational supervisor in a call center. * Maturity and responsibility to work autonomously, understanding your role and the importance of close operational engagement; * Strong communication skills for ongoing exchanges and effective feedback delivery; * Organizational ability, attention to detail, and accuracy in recordkeeping; * Basic computer literacy and proficiency in Microsoft Office (spreadsheet and control form completion); * Availability to work full-time (8:12 AM to 6:00 PM); * Interest in quality assurance and people development; **Preferred Qualifications** * Experience in collections and/or credit recovery operations; * Aptitude for delivering feedback and developing people; * Analytical mindset with keen attention to improvement opportunities; * Familiarity with quality goals and metrics. **Additional Information** **Benefits** * Fixed salary: BRL 2015.78; * Meal allowance: BRL 31 per workday; * Transportation allowance; * Life insurance; * Gympass; * "Day off"; * "Just dress no code"; * Career development plan; **After the probation period, you’ll also receive:** * Dental care plan; * Multi-benefit card. We are proud to be part of the BP Group, embracing welcoming and innovative principles that champion diversity. We’re waiting for you! Hello! How are you? Before anything else, we believe it’s important for you to learn a bit about us. Bellinati Perez—affectionately called BP by our team—operates in credit recovery, both secured and unsecured, through amicable and judicial channels, applying human, digital, and hybrid negotiation models. Our 29 years of experience and tradition reinforce our efficiency and reputation, allowing us to partner with the country’s leading credit assignee institutions. We rely on a highly qualified team including lawyers, negotiators, analysts, administrators, technology professionals, data scientists, experts, and collateral locators. More than conducting negotiations, we aim to deliver the most complete negotiation experience—ensuring optimal outcomes for both contracting parties and debtors. We’ve created a human-centered journey focused on the best solution for everyone. We’re building history alongside businesses and individuals committed to revolutionizing the collections industry. People ready for a successful professional journey with BP. Here, you can be who YOU ARE! We value diversity and inclusion. We play an active role in society—and this is a core pillar for us. We believe that exposure to diverse cultures, behaviors, and attitudes within the workplace is a key differentiator. +5,000 employees We’ve been certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and rank 17th among the best and largest companies to work for in Paraná. We operate from six hubs across Brazil—from South to Northeast—in Curitiba, Maringá, and Fortaleza. We develop leaders and nurture talent. Our organizational culture is strong, and through our people, we deliver the best results for our company. We seek: People like us Driven by results and unafraid to go beyond Those eager to learn—and also to teach Those who value everyone, without exception. We are Bellinati Perez. Build your career here! ;)