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Job Summary: Receive and assist customers in person or by phone, clarifying doubts, completing documents, scheduling appointments, and handling collections. Key Highlights: 1. Direct and personalized customer service 2. Appointment and document management 3. An environment that values professional growth Receive and provide direct customer service in person or by phone, clarifying doubts, completing, registering, and verifying various documents. Scheduling and collections. **Responsibilities and Duties** * Follow work instructions outlined in the company's standard operating procedure manual; * Maintain equipment and the workplace organized, ensuring their preservation; * Assist customers by providing all necessary support services, either in person or by phone; answer questions and clarify customer inquiries regarding clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their scheduled visits; * Collect payments from customers for services rendered, recording transactions in the management system; * When cash receipts occur, prepare financial reports on daily cash flow for the company's administrative manager; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, among other activities; * Regularly check ambient temperature and background sound levels, as well as TV and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor PBX operation and redirect incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first appointment; \- Monitor the self-service kiosk's operation; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs offered by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Public-facing customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; Good diction; Writing and grammar; Communication skills; Negotiation. * **Social:** Interpersonal relationships; Teamwork; Public interaction skills; Friendliness. * **Behavioral:** Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humane, high-quality services at accessible prices. We have **over 20 years** of experience, with more than **350 units** across Brazil and over **8 million satisfied customers** proudly showcasing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
