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Job Summary: Professional responsible for supervising and managing the customer service team, overseeing reception, diaper-changing room, Customer Service Center (SAC), and benefits program operations, ensuring service excellence. Key Highlights: 1. Team management and supervision of public-facing customer service staff 2. Focus on implementing customer service policies and processes 3. Conducting training sessions for the team ALLOS is a brand with a strong heritage—nearly 50 years of experience transforming the retail market in Brazil. We are a benchmark for excellence and innovation, built on quality and trust that have defined our history. Our new brand emerged ready for the future, following the merger between Aliansce Sonae and brMalls in 2023\. Yet this journey began much earlier. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975\. In 2019, the merger between Aliansce and Sonae Sierra created Aliansce Sonae, establishing itself as the leader in shopping center management in Brazil, with 32 properties. In 2006, brMalls was founded, resulting in a portfolio of 30 assets located across all five regions of Brazil. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues—we are ready to create moments that transform and impact people’s lives, fostering connections and opportunities. **Responsibilities and Duties** * Supervise and manage the customer service team (reception, diaper-changing room, SAC, and benefits program desk); * Oversee daily operations of the diaper-changing room, reception, SAC, and benefits program counter; * Monitor internal campaigns conducted at the shopping center; * Process and track reimbursement procedures; * Conduct and follow up on customer service training activities for the team; * Perform administrative tasks relevant to the department; * Ensure implementation of company-defined customer service policies and processes. **Requirements and Qualifications** * Bachelor’s degree in Hospitality Management, Business Administration, or related fields; * Experience in customer-facing roles; * Ability to resolve problems efficiently; * Intermediate proficiency in Microsoft Office; * Team management experience; * English language skills—a plus. **Additional Information** What We Offer: * Meal/Voucher Allowance; * Transportation Allowance/Parking; * Health Insurance; * Dental Insurance; * Nutritional Program; * Acolhe Program (psychological support); * Fresh fruit basket in the office; * Life Insurance; * Wellhub; * Birthday Day Off; * Birthday Voucher; * Saber Online (internal learning platform); * Profit Sharing (annual bonus). LOCATION: CATUAÍ SHOPPING LONDRINA SCHEDULE: 5x2, Tuesday–Saturday (days off: Sunday and Monday). We exist to connect people with what matters—serving and delighting every day, creating moments that transform. In a world of constant evolution, we emerge as a powerful force for transformation—a legacy of nearly 50 years of experience that reshaped retail in Brazil and cemented a trajectory of excellence and trust, positioning us as a market reference with a portfolio of 59 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. With over 15\.000 stores attracting more than 54 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We craft physical and digital experiences that transcend consumer expectations and generate positive societal impact—with a long-term vision and sustainable outcomes for retailers and partners. Click here for more information on how ALLOS handles your personal data as a job applicant. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to building and promoting a diverse workplace that welcomes individuals of all races, ethnicities, genders, backgrounds, life experiences, and profiles—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that foster equal opportunity. We expect all employees—regardless of role or hierarchy—to feel welcomed and guided by mutual respect. Our job openings are open to individuals from diverse groups, including women, Black people, LGBTQIAPN\+, people with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.
