Customer Service Assistant

Description

Job Summary: PUCPR seeks a dedicated professional committed to making a difference by providing service and building a fairer, more solidarity-based society through education. Key Highlights: 1. Purpose of positively impacting people's lives 2. Being part of a mission uniting humanity and excellence 3. A career balanced with personal life that makes the world more humane Would you like to help build a fairer and more solidarity-based society? **PUCPR**, part of the Marista Group, is seeking a professional who wishes for their daily work to be filled with meaning and driven by the purpose of contributing to a mission that positively impacts the lives of those most in need—through education and healthcare. How does this opportunity sound? Does it align with you? **Responsibilities and Duties** * Provide in-person, email, chat/WhatsApp, and telephone support to current students, former students, parents of students, alumni/candidates of PUCPR, following established protocols. * Provide support on academic, financial, retention, scholarships and financing, internships, and related topics. * Accurately, clearly, and objectively record all interactions in the department’s proprietary tracking system. * Open service requests (protocols) according to student requests. * Conduct financial negotiations within parameters set by the University; collect tuition payments (debit and credit). * Issue and deliver official University documents in person and online. **Requirements and Qualifications** * Completed high school education; * Basic Microsoft Office proficiency; * Experience in face-to-face customer service; * Excellent verbal and written communication skills; * Desire to learn and share knowledge; * Availability to work flexible hours; * Willingness to adjust schedules during seasonal periods. **Additional Information** **What You’ll Find Here:** * Unimed Health Plan: With co-payment, offering medical coverage and access to a high-quality accredited network. * OdontoPrev Dental Plan: Nationwide coverage, with monthly premiums deducted from payroll. * Education Incentive Program: Valuing professional and personal development of employees, with incentives for specialization, extension courses, language learning, and postgraduate studies at PUCPR. * Meals at Bistrô Marista: On-site meals provided on workdays, with a symbolic payroll deduction. * Quality of Life Program * Private Pension Plan * Life Insurance * Transportation Voucher * Free Parking * Wellhub (formerly Gympass): Access to numerous gyms with monthly membership fees deducted from payroll. * Zenklub: Access to telehealth sessions with mental health specialists, including two free consultations per month. * “Conte Comigo” Program: Multidisciplinary team available for social support, legal guidance (excluding labor-related matters), financial and pension consulting. * Benefits Club: Partnerships with companies across diverse sectors, offering special discounts on services and products. **Work Schedule:** Monday to Friday, from 9:36 AM to 7:00 PM **Location:** PUCPR – Curitiba Campus If you wish to join a team shaping tomorrow’s world, we’d love to meet you. Join us and **\#BeMarista**. We are **PUCPR**, whose mission is to educate citizens committed to life and societal progress. Our University comprises nearly 3,000 staff members—including faculty and administrative professionals—with campuses in three cities in Paraná: Curitiba, Londrina, and Toledo, plus a campus in Florence (Italy), in partnership with Kent State University. In 2023 alone, we **positively impacted over 38,000 students and awarded approximately 5,000 undergraduate scholarships.** Our commitment is to **unite humanity and excellence** in building an **increasingly fair and solidarity-based society**, and this is what our employees experience daily—a **career balanced with personal life** that makes the world more humane. **We work for the common good**, and every small action is thoughtfully designed to positively impact thousands of lives: of those who care and are cared for, of those who teach and grow. **Our relationships are strong, authentic, and value each individual exactly as they are.** Grounded in a **solid culture**, we find here the purpose that drives us every day. We belong to the Marista Group, which also includes the **Marista Center for the Defense of Childhood (CMDI)**, committed to ensuring children’s and adolescents’ rights are prioritized by society; **FTD Publishing House**, offering transformative solutions; **São Marcelino Champagnat Hospital**, delivering holistic and integrated patient care; and **Cajuru University Hospital**, a reference in humanitarian care. Would you like to join a team of people doing good? Explore our openings and apply! **Also check out other openings across our mission fronts:**