Senior Process Analyst

Description

Job Summary: Senior Process Analyst to map, structure, and improve organizational processes, ensuring compliance and productivity across various company departments. Key Highlights: 1. Map and structure processes for compliance and improvement 2. Conduct meetings for information gathering and documentation 3. Analyze risks and propose continuous process improvements Bourbon Hospitalidade, one of the leading companies in the hospitality market, is seeking a Senior Process Analyst for its Corporate Office – Oficina de Gestão. This professional will be responsible for mapping and structuring processes, complying with internal and external standards and procedures, as well as adhering to the general policies of Bourbon Hotéis \& Resorts. RESPONSIBILITIES: * Map and structure processes, identifying all steps of an activity or workflow across various company departments to ensure compliance, standardization, and enhancement of organizational processes; * Conduct meetings with involved departments for reviews, information gathering, flowchart design, and documentation writing; * Analyze processes to improve efficiency and productivity, identifying opportunities to develop Standard Operating Procedures, Norms Manuals, Policies, Forms, and Process Diagrams; * Analyze risks and propose improvements to existing processes; * Provide ongoing support for evolutionary improvements, ensuring workflows align with the company’s strategic changes; * Identify underperforming areas and implement corrective measures to enhance service efficiency and quality; * Collaborate closely with various departments—including operations, customer service, finance, human resources, IT, etc.—to ensure effective process integration and smooth inter-team communication; * Monitor process performance metrics, such as execution time, costs, and quality; * Perform bottleneck, risk, and impact analyses on critical processes. REQUIREMENTS: * Bachelor’s degree in Business Administration, Hospitality Management, Engineering, Technology, or related fields. * Experience in process modeling (BPMN or similar); * Knowledge of workflow mapping and continuous improvement methodologies (Bizagi, PDCA, Six Sigma, Lean); * Experience with data analysis tools and report generation; * Proficiency in Microsoft Office Suite; * Analytical skills, organization, attention to detail, and leadership ability in projects; * Strong communication skills and ability to articulate solutions across different departments; * Willingness to travel. ADDITIONAL ASSETS: * Certification in BPM (Business Process Management) or Lean Six Sigma; * Foreign language proficiency. WORK SCHEDULE: * Monday to Friday (8:00 AM to 6:00 PM\). BENEFITS: * On-site meals; * Transportation allowance; * Attendance bonus; * Medical assistance; * Dental assistance; * Life insurance; CARE THAT ONLY BOURBON OFFERS YOU: * 50% discount on accommodation at Bourbon hotels and resorts (excluding franchises); * Employee support program offering legal, financial, nutritional, social, and psychological assistance; * Wellhub (discounts at gyms); * Birthday day off; * Themed parties; * Special celebrations for holidays and commemorations; * Salary advance; * Bourbon Academy offering over 150 courses for technical and behavioral development; * Benefits for SESC programs and courses; * 30% discount at Bourbon network restaurants (excluding franchises); * Birthday gift; * Christmas basket. All our job openings are open to candidates with disabilities (PcD). Minimum Education Level: Bachelor’s Degree