Collections Assistant

Description

Job Summary: CoE Votorantim is seeking a Collections Assistant to join our team, focused on negotiation and debt recovery, with individual and collective targets. Key Highlights: 1. Active and responsive customer service for debt renegotiation 2. Focus on debt recovery and renegotiation strategies 3. Continuous learning environment with strong collaboration We are CoE — Votorantim Center of Excellence. We believe in continuous evolution: everything changes, transforms, and reinvents itself. We are people focused on results, relationships, learning, and order. If you identify with these attributes, join our team! We are looking for a **Collections Assistant** to join the Votorantim Center of Excellence team in the **Collections** area. In this area, we operate with **active and responsive collections**. The main responsibilities for this role, aligned with the area’s scope of work, include: * Providing active and responsive service to delinquent customers for debt renegotiation; * Debt recovery; * Supporting administrative collections through alternative renegotiation tools (WhatsApp and e\-mail); * Working with individual and collective targets aimed at reducing delinquency and increasing recovery; * Renegotiation strategies; * Positive and efficient communication with customers and the team; * Prior experience in active and responsive collections is a plus; * Strong interpersonal skills and teamwork; * Good argumentation, persistence, and empathy; * A curious and eager-to-learn mindset; * Ability to handle multiple systems simultaneously and register information quickly; * Agility in using technology, especially keyboard proficiency; * Persuasion skills aimed at increasing delinquency recovery; It is important that you are familiar with: * Microsoft Office suite (Outlook and Excel primarily); * Negotiation techniques; Our offices are located in São Paulo and Curitiba. We provide services to Votorantim’s portfolio companies. Our structure comprises Shared Services Centers delivering Finance, Accounting and Tax, Human Resources, Real Estate Solutions, and Information Technology services. We were founded with the objective of generating value through relentless pursuit of operational excellence, deep customer intimacy, and innovation. We believe talented professionals exist everywhere; therefore, our job openings are open to all, regardless of race, gender, sexual orientation, gender identity, and/or disabilities. Visit https://votorantimcoe.gupy.io/ to learn more about CoE. **Responsibilities and Duties** **Requirements and Qualifications** **Additional Information** We are CoE \| Votorantim Center of Excellence. We are approximately 1,000 people working in São Paulo and Curitiba, organized into competency centers covering Finance, Accounting, Tax, Human Resources, Real Estate Solutions, Information Security, Information Technology, Analytics, and Innovation — serving Votorantim’s portfolio companies. We value plurality, diversity, and inclusion, as well as mutual respect in our relationships. These values are core to our identity and reflect how we live day to day. At CoE, you will find a continuous learning environment and strong collaboration. We have chosen to walk this path together. Join us on this journey!