Junior Post-Sales Analyst

Description

Job Summary: Arktus is seeking a Post-Sales Support Analyst to provide personalized customer support, address their needs, resolve issues, and focus on post-sales satisfaction. Key Highlights: 1. Provide personalized support and ensure post-sales satisfaction 2. Resolve issues efficiently and proactively 3. Communicate clearly and empathetically with customers **Job Description** Arktus is looking for a dedicated Post-Sales Support Analyst to join our team in Cascavel, PR. The professional will be responsible for providing personalized customer support, addressing their needs, and resolving potential issues. Daily responsibilities include communicating with customers, responding to their requests, monitoring processes, and ensuring full post-sales satisfaction. This is a full-time, on-site position. **Qualifications** * **Customer Service:** Proficiency in customer support and strategies to promote satisfaction and loyalty. * **Analytical Skills:** Ability to analyze requests and resolve problems efficiently and proactively. * **Communication:** Skill in communicating clearly and empathetically, both verbally and in writing—essential for meeting customer demands with excellence. * A degree in Business Administration, Business Management, or related fields is considered a plus, as is prior experience in customer service. Job Type: Full-time, CLT Employment Compensation: Starting from R$2.100,00 per month Benefits: * Meal allowance * Transportation allowance Experience: * Customer Service (Mandatory) Work Location: On-site