Job Summary: A Customer Service Representative provides customer service by delivering information, clarifying questions, and resolving issues, requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. In-person, telephone, and email customer service 2. Recording and resolving customer complaints, suggestions, and compliments 3. Continuous improvement through training The Customer Service Representative role is responsible for providing customer service by delivering information, clarifying questions, and resolving issues. The professional must possess communication skills, be proactive, and demonstrate empathy to handle various situations. * Serve customers in person, by telephone, or via email, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training programs to enhance customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace
João Silva
Indeed · HR
João Silva
Indeed · HR
