Description
Job Summary:
Professional responsible for receiving customer requests, logging incidents, assisting with IT infrastructure, and providing internal support.
Key Highlights:
1. Customer service and support
2. Assistance with IT infrastructure
3. Installation and configuration of operating systems
**HELP DESK TECHNICIAN**
**Job Description:**
Responsibilities: Receive customer requests for clarification of doubts, complaints, service requests, or problem reporting. Log incidents in a dedicated spreadsheet for tracking. Assist in IT infrastructure activities, ensuring system availability and compliance with company security policies. Provide internal environment support, including installation and configuration of operating systems.
**Requirements:**
Requirements:
Completed technical course in Information Technology;
Advanced knowledge of Information Technology;
Knowledge of the Tasy system.
**Minimum Education Level:**
High School Diploma
**Work Schedule:**
Full-time (8:00 – 17:48\). Benefits: Transportation allowance, health insurance, childcare assistance, on-site cafeteria.
**Benefits:**
Disclosed during the interview.
*Apply through the Divulga Vagas portal!*
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