Description: Job Description We are looking for a Technical Support Analyst to monitor services provided to corporate clients (B2B, ISP and B2G) and to assist corporate clients (B2B, ISP and B2G), resolving technical issues and answering technical questions related to the services provided. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! \#JoinBrisanet What will your day-to-day look like? * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Perform other duties related to this position, according to departmental needs and leadership direction. * Monitor services provided to corporate clients (B2B, ISP and B2G); * Identify initial issues through system alerts; * Make first contact with the client to assess potential failures in their internal network or in the Brisanet network, and escalate to support teams to resolve the issue; * Assist corporate clients (B2B, ISP and B2G), resolving technical issues and answering technical questions related to the services provided; * Resolve and track tickets opened for support teams; technical assistance may be provided on-site when necessary; * Schedule and monitor installations; * Monitor incidents and problems; * Escalate support requests; * Provide timely information regarding network outages and status. What we’re looking for in this opportunity: \- Level I \- Currently pursuing a bachelor’s degree; \- Levels II and III \- Completed bachelor’s degree with 2 years of experience in the field; * Basic computer skills. Preferred qualifications: * Familiarity with Google tools (Sheets, Docs) and customer service techniques; * Basic understanding of computer networks; * Cisco and MikroTik certifications; \- Driver’s license: categories AB. At the Brisanet Group, you’ll find: * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career; * Meal benefits (Headquarters via cafeteria; Branches via Alelo card); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * WellHub (GymPass); * Emotional Support Platform (IVI); * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at Higher Education Institutions. 2601010046291393477