Technical Support Coordinator

Description

Job Summary: Coordinate and organize the support team's activities, ensuring operational efficiency and service quality for internal and external requests. Key Highlights: 1. Lead and supervise the operational support team 2. Coordinate operational routines and monitor performance indicators 3. Propose improvements and optimization of internal processes We are seeking an **Operational Support Coordinator** to lead and organize the support team's activities, ensuring operational process efficiency and service quality for the company's internal and external requests. The professional will be responsible for **coordinating operational routines**, monitoring performance indicators, guiding the team in executing tasks, and proposing process improvements to ensure greater agility, organization, and productivity. **Main responsibilities:** * Coordinate and supervise the operational support team; * Monitor and distribute requests among team members; * Track deadlines, delivery quality, and process compliance; * Support resolution of operational issues and decision-making; * Prepare reports and monitor performance indicators; * Propose improvements and optimization of internal processes; * Ensure efficient communication among involved departments. * This is an on-site position, 44 hours per week, Monday to Friday from 8:00 to 18:00, plus one Saturday per month for 4 hours in the morning according to schedule. Salary: To be negotiated + benefits Benefits: Health insurance covering 50% for the employee and dependents. Meal allowance of BRL 20.00 per day. Life insurance Transportation allowance Basic food basket allowance of BRL 110.00 Compensation: BRL 6,000.00 – BRL 8,000.00 per month Benefits: * Medical assistance * Life insurance * Meal allowance * Transportation allowance Work location: On-site