Senior Support Analyst

Description

Job Summary: Professional to support technical support management, ensuring service quality and effective delivery of Level 1 and Level 2 services. Key Highlights: 1. Support for technical support management and assurance of service quality. 2. Execution of complex IT services at Levels 1 and 2. 3. Certifications in COBIT, ITIL, or ISO/IEC 20000 ITSM required. **Responsibilities:** Support technical support management activities, receive service requests, manage execution quality of services under responsibility, ensure effective fulfillment of contractual requirements, and perform other related tasks of higher complexity at Levels 1 and 2. **Required Experience, Skills, and Knowledge:** Minimum of 5 years of professional experience in an IT service center (service desk / technical support) OR 3 years in the Information Technology field, plus two of the following certifications: COBIT Foundation; ITIL Foundation; ITIL OSA; ISO/IEC 20000 ITSM. **Education:** Bachelor's degree in Information Technology or related field. Minimum of 5 years of professional experience in an IT service center (service desk / technical support) OR 3 years in the Information Technology field. **Experience Duration:** Minimum of 5 years of professional experience. ### **Employment Type:** CLT ### **Department:** Government