Reservation Agent

Description

Job Summary: We are seeking a dedicated professional to manage reservations, provide information, and ensure guest satisfaction by collaborating with front desk and sales teams. Key Highlights: 1. Manage and process reservations accurately and efficiently 2. Handle customer inquiries via phone, email, and platforms 3. Collaborate with front desk and sales teams to ensure guest satisfaction We are looking for a dedicated and hospitality-passionate professional to join our team. If you have reservation experience, English proficiency, and wish to deliver unforgettable experiences to our guests, this opportunity is for you! Responsibilities: \- Manage and process guest reservations, ensuring accuracy and efficiency. \- Provide detailed information on rates, availability, and hotel policies. \- Respond to customer inquiries via phone, e\-mail, and online booking platforms. \- Maintain organized and up-to-date records of all reservations. \- Collaborate with front desk and sales teams to ensure complete guest satisfaction. \- Assist in resolving customer issues and special requests. Requirements: \- Prior experience in hotel or similar establishment reservation roles. \- English proficiency; knowledge of additional languages is desirable (fluency is considered an advantage). \- Excellent verbal and written communication skills. \- Ability to work in an organized manner under pressure. \- Experience with hotel property management systems (PMS) is a plus. \- Proactivity and attention to detail. \- Ability to handle multiple tasks simultaneously. Employment Type: Full-time Compensation: R$4\.000,00 \- R$6\.000,00 per month Benefits: * Medical insurance Work Location: On-site