Junior Commercial Assistant

Description

Job Summary: Professional to provide administrative and operational support, focusing on personalized customer service for leads and customers via phone and WhatsApp, contributing to sales conversion. Key Highlights: 1. Administrative and operational support for requests 2. Active contact with leads and customers for service and sales 3. Opportunity for professional development in a dynamic environment **Position:** Administrative and Commercial Assistant **Work Location:** Barra Olímpica **Employment Type:** CLT – On-site **Working Hours:** Monday to Friday, from 7:30 AM to 5:15 PM or from 8:15 AM to 6:00 PM **Salary:** R$ 1.798,00 + On-site meals (breakfast and lunch) + Transportation Allowance (VT) **Benefits after 03 months of experience:** Health insurance Dental insurance Life insurance Pharmacy card About the Position We are seeking a professional to provide administrative and operational support for requests generated through our website and mobile application. The role also involves active contact with leads and customers, ensuring agile, efficient service focused on sales conversion. Main Responsibilities Provide customer service via phone and WhatsApp. Identify customer profiles and deliver personalized service. Update and correct registration data in the system. Activate lead registrations and conduct follow-up contacts. Inform customers about unavailable items or order cancellations. Communicate rejected orders. Request documentation for credit analysis, when necessary. Request changes to registration data, such as email address updates. Provide product or service quotations as required. Requirements Completed high school education. Prior experience in administrative tasks or customer service. Basic knowledge of Microsoft Office (Word and Excel). Proficiency in using digital systems and applications. Desired Competencies Strong verbal and written communication skills. Organizational skills and attention to detail. Proactivity and initiative. Ability to handle multiple tasks simultaneously. Results-oriented mindset and commitment to service quality. Strong interpersonal skills and ability to work effectively in teams. Empathy, active listening, and persuasive ability. Resilience and emotional balance to manage diverse customer service situations **Minimum Education Level:** High School (Secondary Education)