Job Summary: Provide direct, agile, and clear support to external customers, and support the air department, including HAWB audits and shipment tracking. Key Highlights: 1. Direct and agile support to external customers 2. Support to the air department and shipment tracking 3. Ability to handle adverse situations efficiently **Company Description** We care for our employees, and they care for our customers! Expeditors is a global logistics company headquartered in Seattle, Washington. We employ more than 19,000 qualified professionals across a worldwide network of over 350 offices on six continents. Expeditors meets the increasingly sophisticated needs of international trade through customized solutions and integrated, efficient information systems. Our Mission We recruit, train, and retain the world’s best logistics and technology specialists. We love promoting internal talent — over 50% of our employees have been with Expeditors for five years or more. Our high retention rate is driven by an exclusive compensation program for roles that are more than just jobs \- they are opportunities for growth, doing what you love, and building a career with us! **Job Description*** **External Customer Service:** Direct support to customers, ensuring agility, clarity of information, and alignment with stated requirements. * **Internal Customer Support:** Support to the air department, creation/update of Customer SOPs and automated alerts, shipment tracking, and HAWB audits to prevent inconsistencies. **Qualifications** * English: Advanced level * Proficient knowledge of Microsoft Office tools * Strong written and verbal communication skills * Ability to handle sudden and adverse situations while maintaining efficiency and service quality.
João Silva
Indeed · HR
João Silva
Indeed · HR
