Junior Technical Support Analyst

Description

Job Summary: Technical support professional ensuring continuity of sales operations, IT capability enhancement, and store inventory assurance through on-site visits and incident ticket handling. Key Highlights: 1. Support for applications, systems, and hardware at POS terminals and RFID. 2. Enhancement of IT know-how and execution of store inventory. 3. Installation and maintenance of software/hardware and Level 2 support. **Main Responsibilities:** Core Responsibilities and Challenges: Contribute to the continuity of sales operations in stores via POS terminals and RFID operations by conducting on-site visits to support applications, systems, and hardware responsible for these activities in stores; Enhance store-level IT know-how through software and hardware training sessions and workshops; Install, assemble, and deploy all software and hardware devices, as well as perform maintenance in case of incidents; Ensure store inventory execution through monitoring and support; Filter application errors for analysts by monitoring and handling tickets opened by stores; Apply checklists during on-site and remote store visits; Continuously identify opportunities for improvement in IT-driven solutions through interaction with all hierarchical levels within the store structure; **Requirements:**\- Completed undergraduate degree in a related field or technical course (preferred); Knowledge of retail operations at POS terminals and RFID/Commercial Automation; Experience/Knowledge of Windows 10, Windows Server (2020\)\-Basic level; Experience as a Level 2 Technical Support professional providing on-site or remote end-user support and assistance. **Desirable:** Knowledge of Agile methodology (Scrum); ITIL, Azure, incident management, problem management, change management. ### **Employment Type:** CLT ### **Department:** Corporate