Job Summary: Responsible for managing the Housekeeping department, including organization, cleaning, and maintenance of guest rooms and public areas, team coordination, and control of procurement and inventory. Key Highlights: 1. Team leadership and governance management 2. Supervision of hotel organization, cleaning, and maintenance 3. Procurement, inventory management, and supplier coordination **Company Description** Why work for Accor? We are much more than a global leader. Welcome as you are—and find a job and a brand that match your personality. We support your daily growth and learning, ensuring your work brings purpose to your life—so that, throughout your journey with us, you can continue exploring the limitless possibilities at Accor. When you join Accor, every chapter of your story is yours to write—and together, we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! \#BELIMITLESS **Job Description*** Manage the Housekeeping department, covering organization, cleaning, and maintenance of guest rooms and hotel public areas (social and service), guiding the team, prioritizing and assigning tasks, and resolving relevant operational issues. * Oversee uniform and linen procurement, maintenance, and inventory. * Maintain contact with suppliers—receiving them, familiarizing yourself with their products, evaluating offered advantages, preparing quotations, and placing orders upon supervisor approval. * Supervise laundry operations (external or internal). * Participate in annual budget preparation jointly with the supervisor, and monitor Actual vs. Budget performance. * Maintain hotel décor—including upholstery, floristry, and art objects. * Control housekeeping department purchases—verifying product types, prices, quantities, etc.—and rectify discrepancies, validating with management where necessary. * Liaise with other departments to resolve various matters related to housekeeping operations. * Manage the “Lost & Found” process, ensuring proper delivery to guests or final destination while adhering to prescribed retention timelines. * Ensure achievement of targets stipulated in the management contract. * Guarantee execution of area-specific “Self-Control” processes and procedures. * Coordinate the team under your responsibility—recruiting, training, evaluating performance, and motivating staff. * Manage the workforce—hiring, terminating, scheduling shifts and rotations, managing time banks and vacations, fulfilling all people-management duties, sizing teams, and defining service time and quality standards for staff under your supervision. * Perform other related duties as required by the department. **Qualifications*** Bachelor’s degree completed * Flexible working hours * Strong communication skills **Additional Information** Ensure availability of clean and well-organized guest rooms, as well as orderly and clean public areas, in compliance with the brand’s quality standards.
João Silva
Indeed · HR
João Silva
Indeed · HR
