PASSENGER SERVICES SUPERVISOR

Description

Job Summary: Lead and motivate teams to deliver the best possible passenger service in the aviation sector, ensuring compliance with processes and quality standards. Key Highlights: 1. Lead and motivate teams in a dynamic aviation sector 2. Customer focus, leadership, and conflict resolution 3. Personal and professional development in a team environment Details: Are you ready to take flight in a dynamic, fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo handling, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent and customized aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values of Caring, Doing the Right Thing, and Winning as a Team, and we are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Lead, motivate, engage, and inspire your team to deliver the best possible passenger service in accordance with company procedures, policies, and values. **Your Responsibilities** * Lead, develop, and empower your team to achieve established objectives and targets for your area, ensuring your team is adequately trained and competent; * Ensure all resources are utilized optimally (monitor and control overtime and compensatory time payments); * Support and identify training needs, and when required, train and monitor your team; * Foster and maintain an open, progressive feedback culture while managing employee performance; * Resolve all customer issues promptly and negotiate with new customers; * Ensure adherence to the Passenger Services budget; * Ensure compliance with safety processes and procedures; * Manage and contribute to operational changes and remain alert to identifying new business opportunities; * Immediately report all incidents, accidents, and personal injuries to your direct supervisor or Swissport’s Safety Department, in accordance with Swissport’s SMS; * Ensure facilities and/or services provided are not used for acts of unlawful interference against civil aviation; * Act in accordance with applicable laws, Swissport SOPs, and policies; * Fulfill responsibilities detailed in the Station QHSE Management System Manual and other manuals under your responsibility and management, ensuring compliance with requirements per ISO 9001, ISO 14001, ISO 45001, and ISAGO standards. **Your Profile** * Customer focus * Leadership * Conflict resolution * Organization * Planning * Decision-making * Communication * Personal and others’ development * Computer literacy * Flexibility to work across different shifts * Commitment to quality, excellence, and execution * Drives results **What We Offer** * Meal Voucher / Transport Voucher / Medical Assistance / Dental Assistance / Life Insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing an inclusive workplace where all qualified candidates are considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation! Positions also available for Persons with Disabilities.