Job Summary: IT professional focused on first- and second-level technical support, user assistance, and incident management in Windows and Office 365 environments. Key Highlights: 1. Comprehensive support for Windows systems, Office 365, and communication tools. 2. Experience in hardware support (PCs, laptops, printers) and networks. 3. Technical training desirable in Computer Maintenance and Networks. **Technical Knowledge:** * Support users of Windows 7, 10, and 11 PRO. * Knowledge of Microsoft Active Directory domain. * Support for core Office 365 applications (Excel, Word, PowerPoint, and Outlook). * Remote support via LogMeIn or similar tools (e.g., AnyDesk and TeamViewer). * Support for corporate email usage in general (attachment limitations, spam, and general configurations). * Pre-meeting testing of Polycom videoconferencing equipment or similar. * Support for Teams, Skype, Zoom, Webex, etc. * Support for Symantec antivirus service. * Installation and activation of software in general. * Receive and assess user incidents and forward them to responsible departments. * Register incidents in dedicated tool. * Record equipment entry and exit using specific form. * Assess condition of equipment received from users. * Configure devices for VoIP telephony network access via Intelbras system. * First-level printer support (jams, toner replacement, print queue release). * First-level support/installation for desktops and laptops. * Second-level support (OS formatting, replacement of faulty components and upgrades, end-user equipment maintenance). * First-level user support. * Possibility of providing on-site support to employees (travel is the client’s responsibility). * Incident registration, opening, and follow-up with equipment and service suppliers (e.g., Lenovo, Dell, among others). * Support for configuration and connection of equipment to wired RJ45 and standard IPv4 Wi-Fi networks. * Support and configuration of mobile devices (iPhone and iPad). **Desirable Academic Qualification:** Completed high school, with technical training in IT courses such as Computer Maintenance, Computer Networks, Microsoft, Office, and printers.### **Employment Type:** Contractor (PJ) ### **Department:** Information Technology