B2B Retention Internship | Rio de Janeiro - RJ

Description

Job Summary: Support the execution of B2B customer retention processes, analyze KPIs, create and track activities, prepare management reports, and manage related processes. Key Highlights: 1. B2B Customer Retention Support 2. Power BI Dashboard Development and Monitoring 3. Participation in Process Creation and Review Description: Mandatory Requirements * Currently enrolled in an undergraduate program in Administration, Economics, or Engineering; * Availability to intern for 6 hours per day; * Advanced proficiency in Microsoft Office Suite (especially Excel) and Power BI. Desirable Requirements: * Prior knowledge of programming languages. * Prior knowledge of Salesforce. Department Description: * Responsible for customer retention initiatives, including KPI analysis, activity creation and tracking for the sales team, database analysis for management reporting, and definition and management of processes involving the company's customers. Responsibilities: * Support the execution of B2B customer retention processes, provide assistance to sales consultants, and collaborate with other departments to address requests and resolve issues. Responsible for tracking and developing Power BI dashboards, as well as monthly monitoring of key departmental KPIs. Actively participate in discussions regarding the creation of new procedures and continuous improvement of existing processes. 2511020202231781676