Junior Customer Support Analyst - Remote

Description

Job Summary: SUMAQ is seeking a Junior Customer Support Analyst to ensure the best possible experience for customers by providing direct support and resolving requests with empathy. Key Highlights: 1. Working with people and ensuring the best customer experience 2. Analyzing, resolving requests, and reporting to the production team 3. Gentle and effective communication with customers Description: SUMAQ \- Financial Communication SUMAQ provides financial communication solutions that enhance security, efficiency, and productivity in stakeholder engagement and capital markets. We are a startup experiencing rapid growth. Learn more at: https://www.linkedin.com/company/sumaq\-brasil/ www.sumaq.com.br We currently have an opening for a Junior Customer Support Analyst \- Remote. We seek professionals who enjoy working with people to ensure our customers receive the best possible experience. You will provide direct support, resolve requests, and analyze feedback for continuous improvement of our services. The Junior Customer Support Analyst will be responsible for handling customer requests, assessing their complexity, and, if necessary, clearly and objectively escalating them to the production team. You must deliver efficient responses with empathy and gentle communication, fostering a positive customer experience. Key Responsibilities: * Receive, analyze, and resolve customer requests. * Report questions to the production team clearly and track resolution progress. * Respond to customers in an objective, warm, and satisfactory manner. * Maintain organized and up-to-date documentation. * Collaborate with colleagues to deliver more efficient support. Desired Qualifications: * Required education: Completed High School. * Preferred education: Currently pursuing or completed undergraduate degree in Administration, Accounting, Communications, Marketing, Psychology, Production Engineering, Economics, or related fields. * Skills: * Intermediate English. * Fluent Portuguese (written and verbal communication). * Proficiency in customer support tools and process organization. * Enjoy working with people. 2511060202271674791