Call Center Operator - EXCLUSIVE POSITION FOR PERSONS WITH DISABILITIES

Description

Job Summary: Professional responsible for active and responsive customer service, clarifying doubts, providing information, and handling complaints with courtesy and professionalism. Key Highlights: 1. Active and responsive customer service 2. Clarification of doubts and provision of information 3. Handling complaints with appropriate solutions RESPONSIBILITIES: \- Conduct active and responsive customer service via telephone, chat, or other communication channels; \- Accurately and systematically record and update information in the system; Clarify doubts, provide information about products/services, and guide customers on procedures; Perform call referrals or transfers when necessary; Handle complaints, seeking to offer appropriate solutions within the established timeframe; Follow company-defined scripts and service standards, maintaining courtesy and professionalism; SALARY: R$1620.00 BENEFITS: VT \+ Basic Food Basket (R$ 105.00\) WORK SCHEDULE: 2:00 PM TO 8:00 PM – MONDAY TO SATURDAY LOCATION: CURICICA \- JACAREPAGUÁ REQUIREMENTS: \- Completed high school education. \- Basic computer knowledge (typing, system navigation, Microsoft Office suite). Employment Type: Permanent CLT Compensation: R$1\.620,00 per month Benefits: * Medical assistance * Dental assistance * Transportation allowance Selection Question(s): * EXCLUSIVE POSITION FOR PERSONS WITH DISABILITIES. IF YOU DO NOT HAVE A DISABILITY, YOUR APPLICATION WILL BE DISREGARDED. PLEASE PROVIDE YOUR ICD CODE: License/Certification: * Medical report (Mandatory)