Sales Consultant

Description

Job Summary: Dedicated Sales Consultant providing friendly and specialized service, conveying product knowledge and maintaining the Sephora store’s appearance. Key Highlights: 1. Provide friendly and specialized service to customers 2. Maintain store cleanliness, maintenance, and organization standards 3. Actively participate in the training of new consultants ### **Position** Sales Consultant ### **Profile** **JOB MISSION** Serve as a product sales consultant, delivering friendly service and demonstrating product expertise to all customers; Maintain the store’s appearance in accordance with Sephora’s concepts and procedures. **KEY RESPONSIBILITIES** **In-Store / Customer Service** * Greet and enthusiastically assist all customers entering the store; * Provide friendly and specialized service to customers; * Identify customer needs through effective inquiry and recommend products to meet those needs; * Convey product knowledge to customers; * Serve as a productive and motivated team member within the store; * Assist in identifying opportunities for store improvement and potential solutions; * Recognize and respect colleagues’ work; * Contribute to a pleasant and organized working environment; * Perform duties as required; * Pursue specialized knowledge in your area of expertise; * Monitor market trends; * Adhere to the LVMH Group’s Code of Ethics and Conduct. **Store Presentation** * Consistently uphold Sephora’s product promotion, service, and event concepts; * Maintain store cleanliness, maintenance, and organization standards; **Operations** * Execute and comply with all Sephora policies and procedures; * Strive to become a reference in your assigned area; * Participate in inventory control and quality assurance; * Complete all assigned tasks promptly and accurately; * Maintain store safety standards; * Monitor competitor activities; * Stay informed about special store events; * Participate in programs aimed at reducing shrinkage/loss; * Assist in reducing company expenses without compromising service or presentation standards; * Designated consultants must possess knowledge of cash register functions; * Ensure confidentiality of information. **Training** * Complete all My Sephora Learning trainings; * Proactively seek additional training when necessary; * Assist in the training of new consultants. **REQUIRED QUALIFICATIONS, EXPERIENCE AND COMPETENCIES** **Experience** * Retail experience preferred; * Beauty industry experience preferred. **Qualifications** **Required Knowledge and Skills** * Customer service, communication, and organizational skills. * Logical reasoning. **Education Level** * High school diploma or equivalent; * Foreign language proficiency preferred; **Job Requirements** * Communicate clearly with customers and colleagues verbally; * Operate the point-of-sale system, if certified; * Handle and apply products on customers; * Demonstrate availability and flexibility; * Adhere to the dress code; * Deliver consistent and reliable service. **Competencies** * Committed and proactive profile; * Customer-focused; * Team-oriented; * Ethical work practices and values aligned with Sephora; * Results-/action-oriented; * Willingness to learn. ***SEPHORA*** **MAISON** ------------------------ Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969\. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.