User System Support

Description

Job Summary: Support system users by clarifying questions and providing information to ensure continuous system operation and understanding of their functionalities. Key Highlights: 1. Provide comprehensive ERP user support across multiple channels. 2. Monitor incidents, ensure compliance, and log support tickets. 3. Create and update the knowledge base and collect feedback for improvements. **Position: User System Support** **Work Mode:** On-site **Job Description:** Support system users by clarifying questions and providing information to ensure continuous system operation. **Job Responsibilities:** * Provide comprehensive ERP user support through simultaneous assistance across multiple communication channels. * Log and track the progress of support tickets to ensure resolution. * Monitor and follow up on daily incidents and operations, ensuring compliance with support procedures. * Conduct user training sessions, clarify questions, and ensure teams understand system functionalities. * Contribute to creating and updating the knowledge base—including manuals, procedures, and FAQs—for both internal use and customers. * Gain in-depth understanding of system usability and collect customer input for continuous improvement. * Understand and comply with LGPD policies regarding data handling. * Perform other duties inherent to the position. **Desired Qualifications:** * Technical or higher education degree in Computer Networks, Computer Science, Information Technology, or related fields; * Knowledge of programming logic.