Field Services Operator

Description

Job Summary: We are seeking a Field Services Operator to perform installations, repairs, and other services, ensuring customer satisfaction. Key Highlights: 1. Attentive professional who delights customers and demonstrates a strong sense of ownership. 2. Performs field services in accordance with the company's operational procedures. 3. Promotes cutting-edge connectivity and digital transformation. We are looking for a **Field Services Operator** to execute Field Service Orders (FSOs), including installation, repair, address change, and other related services, in compliance with the company's defined operational procedures. If you are an attentive professional who delights your customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective personal protective equipment (PPE) when required; * Drive the company vehicle when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Maintain the company vehicle in compliance with Fleet Management processes, ensuring its proper operation; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of PPE, per current legislation; * Execute FSOs for field services—including installation, repair, address change, and other services—in accordance with the company's defined operational procedures; provide referrals for additional or new sales; * Safeguard and assume responsibility for the conservation, maintenance, proper usage, and custody of resources provided by the company, and inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Fundamental knowledge of networks and computer maintenance; * Familiarity with the city's geography; * Driver's License Class "B" and Defensive Driving certification. **Preferred Qualifications:** * 6 months of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media—twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and hierarchical environment—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent PCD Assistance; * Payroll-Deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeastern Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeastern Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to digital transformation in Brazil.