Job Summary: The Operations Assistant ensures accuracy, integrity, and traceability of all volumes from receipt through dispatch, guaranteeing compliance and safety. Key Highlights: 1. Completed high school education and experience in logistics. 2. Knowledge of inventory management, order picking, and verification. 3. Attention to detail, organization, and customer focus. Description The **Operations Assistant** must ensure the accuracy, integrity, and traceability of all volumes throughout operations—from receipt to dispatch and exception handling—ensuring compliance with DeLuna’s processes, adherence to customers’ SLAs, and safety of personnel and cargo. **Mandatory Requirements** * Education: Completed high school. * Experience: In logistics verification, last-mile delivery, DSP HUB/station, or warehouse operations. **Technical Competencies** * Basic knowledge of inventory management, order picking, storage, and verification. * Understanding of goods inbound and outbound control. * Operation of simple equipment (manual pallet jack) and willingness to learn motorized equipment (forklift, electric pallet truck). * Familiarity with inventory routines and cycle counting. * Adherence to safety regulations and proper use of PPE. * Reading and operation of RF scanners and TMS/WMS systems. * Labels, barcodes/QR codes; freight manifests and transport documents. * Basic knowledge of occupational safety and ergonomics. * Digital skills: Basic system navigation, email, and spreadsheets (basic Excel/Google Sheets). **Behavioral Competencies** * Attention to detail and accuracy. * Sense of urgency and operational discipline. * Organization and teamwork. * Objective and assertive communication with operations staff and drivers. * Ownership mindset, ethics, and customer focus. * Adaptability to volume fluctuations and layout/process changes. * Continuous improvement mindset (Kaizen/5S). **Preferred Qualifications** * Experience in high-volume last-mile/e-commerce operations. * Familiarity with RFID and sampling-based audits. * Basic understanding of CT-e, digital delivery receipts, and return procedures. * Experience handling special cargo (white/brown goods), and, where applicable, cold chain logistics. * Ownership mindset, ethics, and customer focus. * Adaptability to volume fluctuations and layout/process changes. * Continuous improvement mindset (Kaizen/5S). * Prior experience in Distribution Centers or e-commerce operations. * Proficiency in logistics systems, WMS, spreadsheets, and control platforms. * Ensuring correct addressing, labeling, and compliance of bags/containers. * Identifying special volumes (fragile, heavy, temperature-controlled, high-value). **Responsibilities:** * Assisting in vehicle loading and unloading. * Receiving and verifying merchandise against orders and fiscal documents. * Operating manual and electric pallet jacks. * Storing and organizing products according to safety standards. * Accurately picking and preparing orders for dispatch. * Conducting periodic inventories for stock control. * Maintaining cleanliness and organization of the work area. * Collaborating to optimize logistics processes. * Assisting in resolving operational incidents. * Recording and reporting activities and incidents to the supervisor. * Verifying vehicle checklists and dispatch documentation (freight manifests, transport manifests). * Performing 100% scanning during loading (scan-out) to ensure traceability. * Monitoring sealing and release within scheduled time windows (departure SLA). * Addressing discrepancies (shortages, overages, damages, illegible labels) with documentation and photographic evidence. * Processing returns and redeliveries per reverse logistics flow. * Executing cycle counts, inventory reconciliation, and report closure
João Silva
Indeed · HR
João Silva
Indeed · HR
