Guest Experience Trainee

Description

Summary: This Guest Experience internship offers hands-on responsibilities in a multicultural environment, focusing on guest relations and community-building. Highlights: 1. Engage with guests and management on key guest-experience initiatives 2. Full immersion into a high-volume, next-generation hospitality environment 3. Gain practical learning with hands-on responsibilities As a Guest Experience intern, you’ll be one of the main point of contact for travelers from around the world, supporting daily guest interactions, activity coordination, on\-property engagement, and overall satisfaction throughout their stay. This role is ideal for students interested in guest relations, experiential hospitality, and community\-building within a multicultural environment. It will allow you to engage with our management team on key guest\-experience initiatives and gain a clear understanding of how it is crafted and delivered.Join one of Brazil's most exciting lifestyle hospitality ventures led by an international team from Europe, the US, and Latin America. Our first property is already the most popular hostel in Rio de Janeiro, and we're now adding 70 additional rooms, creating the largest hostel complex in the region. This is a full immersion into a high\-volume, next\-generation hospitality environment: 200–250 guests/residents, a bistro/café, two pools, a bar that turns into a club until 4am, a coliving area, and one of the best coworking spaces of the city. Within school supervision guidelines, you'll be trusted with more hands\-on responsibilities than in most internships, offering real involvement and practical learning. Advantages * Housing on\-site in the same room standards as our guests. * Daily breakfast included, plus our Sunday barbecue shared with guests and the team. * Full access to pools, rooftop, coworking, and common areas when off duty. * Freedom to join guest activities: yoga, hikes, tours, events. * And above all, a community and a family for life. * Departments: Reception, F\&B Management, Guest Relations, Housekeeping Interns will not be remunerated initially, as this is our first internship cohort; this may be reviewed for future cohorts. About you * Organized, reliable, and attentive to detail in both administrative and guest\-facing tasks * Clear, positive communicator, confident interacting with individuals and groups * Resourceful, able to anticipate guest needs and offer solutions in unexpected situations * Creative mindset and enthusiasm for contributing to activities, events, and community moments * Professional demeanor and a naturally welcoming presence * English required; Portuguese is not mandatory Job Type: Internship Contract length: 6 months Pay: R$1\.00 \- R$2,000\.00 per month Application Question(s): * Do you have sufficient funds to fly to Brazil and support the cost of life? (Housing\-on\-site is included) * Does your university allow you to do internships abroad? * What is your university calendar and when are you available? Work Location: In person