Tutor

Description

Job Summary: Pedagogical/Commercial Tutor for human-centered student support, retention negotiation, and performance analysis at Vitru Educação/Unicesumar. Key Highlights: 1. Human-centered service and negotiation for student retention 2. Focus on student development and retention 3. Impact on the lives of thousands of students Position: Pedagogical/Commercial Tutor Work Location: Madureira Study Center \- Rio de Janeiro Working Hours: Monday to Friday: 10:00 AM to 7:00 PM Saturdays: 9:00 AM to 12:00 PM Responsibilities: Provide human-centered support to students requesting course suspension, cancellation, or transfer, aiming to reverse such decisions: Through phone and WhatsApp communication; Negotiate, argue, and apply institutional policies focused on student retention; Analyze student requests and offer existing services within the institution; Analyze student performance to promote and implement initiatives and projects aimed at student development and retention; Requirements: Completed high school education; Proficiency in using systems; Experience in customer service; Negotiator profile. Reside very close to Irajá (one commute each way). What You’ll Find Here: Education scholarship for employees and immediate dependents (EAD, In-Person, and Hybrid); Transportation allowance; Salary: BRL 1\.680,00 Gross Please send your updated resume, cover letter, and recommendation—only if you match the profile—to the WhatsApp number below, addressed to Andréia Costa: https://wa.me/5521988462366 About the Company: At Vitru Educação/Unicesumar, our purpose is clear: enabling futures so people can achieve their dreams through learning. Each student is at the center of what we do, and every employee plays a fundamental role in this transformation—developing their own career while impacting the lives of thousands of students. Employment Type: CLT (Permanent) Compensation: BRL 1\.518,00 \- BRL 3\.942,11 per month Benefits: * Education allowance * Transportation allowance Selection Question(s): * Do you reside in Madureira? One commute to go and one to return? Experience: * Sales management (Mandatory) Work Location: On-site