Job Summary: We are seeking an exceptional receptionist with strong skills in in-person sales, team supervision, and crisis management to create an engaging experience for patients and ensure operational excellence. Key Highlights: 1. Focus on in-person sales and targets 2. Team supervision and crisis management 3. Skill development and professional growth **About the Role** We are looking for an exceptional receptionist to join our team at a medical clinic. The ideal candidate is not only someone who knows how to warmly welcome people, but also someone with sharp in-person sales skills, team supervision capabilities, and crisis management expertise. This role is critical in creating an engaging experience for our patients while ensuring the clinic's operational excellence. **About Habitat** Habitat Consultórios is an innovative platform connecting healthcare professionals with consultation spaces, optimizing the use of clinics and enhancing the experience for both professionals and patients. Habitat is not merely a healthcare space—it is an experience. We are a company dedicated to delivering high-quality healthcare services where excellence in patient care meets innovation. Here, every detail is thoughtfully designed to improve people's lives. Our culture prioritizes human relationships, continuous development, and adaptability to market innovations. If you are someone who seeks to positively impact others' lives and wishes to join a dynamic, committed team, you belong at Habitat! **Habitat Culture** We value proactivity, excellence in service, and the ability to adapt and grow within a dynamic environment. Our team members are encouraged to develop their skills and pursue new growth opportunities within the organization. **Responsibilities** * **Customer Service**: Greet patients and healthcare professionals with a smile, ensuring they feel welcomed and comfortable. * **In-Person Sales**: Identify upsell and cross-sell opportunities for our services and products, maintaining a firm focus on achieving sales targets. * **Appointment Management**: Organize appointments and consultations using CRM systems, ensuring efficient clinic operations. * **Supervision and Quality Control**: Monitor the team to guarantee delivery of high-quality service, resolving issues and crises effectively. * **Onboarding Healthcare Professionals**: Assist in integrating new professionals into the clinic, ensuring they feel comfortable and prepared to deliver optimal care. * **Crisis Management**: Handle challenging patients or situations calmly and efficiently, preserving the clinic’s reputation. **Responsibilities** * Manage in-person and telephone reception following established protocols * Coordinate and monitor the cleaning team * Schedule, confirm, and cancel appointments across multiple systems * Achieve sales and performance targets * Provide improvement feedback regarding unit operations and infrastructure * Handle authorization and validation processes for consultations and exams with health insurance providers
João Silva
Indeed · HR
João Silva
Indeed · HR
