Senior Support Analyst

Description

Description: * Solid experience in technical support, with a focus on networks and telecommunications. * Experience with documentation, process modeling, and report preparation. * Organizational skills, autonomy, and ability to operate agilely in dynamic environments. * Strong verbal and written communication skills, with the ability to lead meetings and interact with vendors. * Analytical, critical, and proactive profile, with aptitude for interpreting technical requirements and translating them into actionable steps. * Knowledge of call center infrastructure, telemetry, M2M, automation, mission-critical environments, and change management processes is desirable. * Certifications in networking and telecommunications will be considered an advantage (e.g., Cisco, MikroTik, Fortinet, ITIL). * Provide technical support for networks and telecommunications, ensuring incident analysis and resolution. * Perform daily operational maintenance and routine activities. * Participate in defining telecom and network solutions for corporate projects. * Support telecom service and contract management, including vendor interaction. * Prepare technical documentation, guidance manuals, and process diagrams. * Organize information discussed in meetings and convert decisions into structured action plans. * Prepare and present periodic reports to management. 2512050202181904462