IT SUPPORT TECHNICIAN II

Description

Job Summary: We are seeking a professional to work in support and Help Desk roles, with strong expertise in hardware and software maintenance, user support, and knowledge base management. Key Highlights: 1. Support and Help Desk operations 2. Knowledge of hardware and software maintenance 3. Knowledge base management About the Opportunity: > **Working Hours:** 9:00 AM to 6:00 PM, Monday through Friday. > **Work Location Address:** Rio de Janeiro/RJ. > **Employment Type:** CLT (Consolidated Labor Laws), fully on-site. > **What We Are Looking For:** * Education: Currently enrolled in an undergraduate program in Information Technology, from the 3rd semester onward; * IT Skills: Advanced; * Languages:* Technical English. > **Key Responsibilities (Essential Duties/Tasks):** * Proven experience in support and/or Help Desk activities; * User-facing support profile; * Knowledge of hardware maintenance at configuration level and software maintenance; * Proficiency in Microsoft Office suite; * Proficiency in performing user backups; * Experience in Windows local area network environments; * Proficiency in Internet and Intranet environment features; 3\.6\.2\.10 Experience handling email software, antivirus, database systems, etc.; * Proficiency in installing, configuring, and customizing software and/or products on workstations and servers; * Experience identifying issues in hardware components such as motherboards, cables, connectors, drivers, power supplies, monitors, etc.; * Proficiency in Microsoft Windows 7/10 and Windows Server 2008/2016 environments; * Intermediate-level networking knowledge; * VPN installation and configuration; * Digital Certificate installation and configuration; * Participate in defining standards for solutions; * Validate standardization of format and content of solutions; * Maintain information integrity (functional links, valid attached files, prevention of duplication and contradictions, etc.); * Ensure availability of the Knowledge Base system; * Organize new documentation; * Maintain confidentiality and access permissions for documents; Periodically present information and statistics regarding Knowledge Base maintenance and usage. > **Specific Knowledge, Certifications, and Requirements:** * ITIL V3 Foundation certification; * Proven experience in support and/or Help Desk activities; * User-facing support profile; * Knowledge of hardware maintenance at configuration level and software maintenance; * Proficiency in Microsoft Office suite; * Proficiency in performing user backups; * Experience in Windows local area network environments; * Proficiency in Internet and Intranet environment features; * Experience handling email software, antivirus, database systems, etc.; * Proficiency in installing, configuring, and customizing software and/or products on workstations and servers; * Experience identifying issues in hardware components such as motherboards, cables, connectors, drivers, power supplies, monitors, etc.; * Proficiency in Microsoft Windows 7/10 and Windows Server 2008/2016 environments; * Intermediate-level networking knowledge; * VPN installation and configuration; * Digital Certificate installation and configuration; * Participate in defining standards for solutions; * Validate standardization of format and content of solutions; * Maintain information integrity (functional links, valid attached files, prevention of duplication and contradictions, etc.); * Ensure availability of the Knowledge Base system; Organize new documentation; Maintain confidentiality and access permissions for documents; Periodically present information and statistics regarding Knowledge Base maintenance and usage. > **What We Offer:** * Salary: R$ 2\.197,92\. * Meal Allowance: R$ 35.00 per working day (1% deduction); * Transportation Allowance (6% deduction); * SESC Benefit; * Life Insurance; * Health Plan; * Dental Plan; * Others: Indirect Benefit R$299.77 and Gogood (discounts at gyms). Minimum Educational Requirement: Bachelor's Degree Willingness to Travel