Ramp Agent

Description

Job Summary: Provide all required and necessary services to passengers and customers in a dynamic and fast-paced aviation environment. Key Highlights: 1. Customer focus and effective communication for an enhanced experience. 2. Teamwork and commitment to continuous improvement. 3. Flexibility to handle adverse conditions and varying shifts. Details: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo handling, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent and customized aviation solutions worldwide for a better customer experience." We believe our people set us apart from the competition. At Swissport, we are guided by our core values of Caring, Doing the Right Thing, and Winning as a Team, and we are currently seeking dedicated individuals who align with these values to join our team across various locations worldwide. **Job Summary** Provide all required and necessary services to passengers and customers.**Your Responsibilities** * Arrange reservations, ticket issuance, baggage check-in, passenger check-in, greet passengers and VIPs, and assist passengers with special needs (unaccompanied minors, persons with physical disabilities, etc); * Handle passenger complaints; * Inspect and verify passenger documentation; * Issue boarding passes and rebook passengers affected by delays and cancellations; * Manage baggage processing and calculate applicable fees when necessary; * Direct passengers to customs, immigration, and quarantine, when required; * Make announcements as needed; * Assist Ramp Assistants to ensure wheelchairs, baby strollers, and checked baggage (security-screened) are available for loading and delivery to arriving passengers; * Operate equipment such as jet ways, computers, and reservation and ticketing software; * Provide all job-related documentation; * Immediately report all incidents, accidents, and personal injuries to your immediate supervisor or Swissport’s Safety Department, per Swissport’s Safety Management System (SMS); * Act and safeguard facilities and/or services provided from being used for unlawful interference against civil aviation; * Comply with applicable laws, Swissport SOPs, and policies; * Perform other related duties as required. **Your Profile** * Customer focus * Communication skills * Commitment to continuous improvement * Attention to detail * Ability to work under adverse weather conditions * Flexibility to work varying shifts * Numerical aptitude * Ability to follow processes and procedures * Ability to work under pressure and adverse weather conditions **What We Offer** * Meal Allowance * Transportation Allowance * Dental Care Plan * Life Insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing an inclusive workplace where all qualified candidates are considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation!