Customer Service Specialist

Description

Job Summary: Active and responsive customer service, plan offerings, retention, scheduling, and technical support — all with a focus on solutions and results. Key Highlights: 1. Active and responsive customer service (phone, WhatsApp, email) 2. Offering new plans and performing service upgrades 3. Customer retention efforts focused on cancellation reversals **Job Description** * Provide active and responsive customer service (phone, WhatsApp, and e\-mail); * Offer new plans and perform service upgrades; * Conduct customer retention activities, focusing on cancellation reversals; * Send contracts, clarify clauses, and track signatures; * Schedule installations, maintenance, and technical repairs; * Log and follow up on service requests until final resolution; * Guide customers on plans, services, applications, and equipment; * Update information in the internal system; * Maintain clear, courteous, and solution-oriented communication. Requirements * Completed high school education; * Strong verbal and written communication skills; * Commercial and negotiation-oriented profile, with a results focus; * Organizational skills and responsibility regarding deadlines; * Proficiency with technology and systems; * Prior customer service experience is a plus; * Telecommunications Location Recreio dos Bandeirantes Job Information: \* Position: Customer Service Specialist \* Shift Pattern: 12x36 \* Working Hours: 8:00 AM to 8:00 PM \* Salary: BRL 1\.800,00 \+ benefits (health insurance, Gympass, meal allowance) Employment Type: Full-time CLT Compensation: BRL 1\.518,00 \- BRL 2\.000,00 per month Benefits: * Medical assistance * Dental assistance * Company-provided mobile phone * Meal allowance * Transportation allowance Work Location: On-site