Housekeeper

Description

Job Summary: Arpoador Group is seeking a Housekeeper to maintain clean and organized guest rooms, delivering excellent service to customers while upholding ethics and sustainability. Key Highlights: 1. Keep rooms clean and organized to deliver excellent service. 2. Work with ethics, natural elegance, and sustainability. 3. Assist in cleaning and organizing various areas of the hotel. Arpoador Group is seeking a Housekeeper to help us keep our guest rooms clean and organized so that we can continue delivering excellent service to our customers. We value ethics, natural elegance, sustainability, excellence, kindness, and teamwork across all aspects of our business. If you share these values and excel at cleaning tasks, apply now! We will review your resume with pleasure. Requirements: * Experience in housekeeping roles. * Knowledge of housekeeping techniques. Responsibilities: * Cleaning and organization, including preparing cleaning equipment, the housekeeping cart, and linen storage; * Organizing the linen room: sorting dirty and clean uniforms, clean linens, and distributing uniforms to staff; * Opening windows/blinds to ventilate occupied rooms; * Requesting the restaurant to collect trays when necessary; * Dusting or cleaning furniture, windows, curtains, walls, light fixtures, telephones, and other items; * Making beds; * Arranging guests’ clothing and personal belongings scattered throughout the room; * Rearranging furniture, decorative objects, and printed materials; * Closing windows; * Positioning curtains and blackout drapes according to room standards; * Inspecting rooms for damaged items (light bulbs, safes, TVs, air conditioners, entrance doors). If damage is found, notify the housekeeping supervisor/maintenance team for appropriate action before the guest returns to the room or checks in; * Conducting a final inspection of the room, turning off lights, and closing the door; * In the late afternoon, “turn down” occupied rooms and replace towels as needed; * Responding to requests from the front desk and guests; * Taking responsibility for keys assigned to the floors under your care; * Keeping the floor pantry and housekeeping cart clean, fully stocked, and organized; * Assisting with linen counts for the monthly uniform inventory; * Performing bed turn-down and conducting in-stay and check-out control procedures; * Ensuring cleanliness of all public areas, restaurants, terrace, sauna, gym, spa, elevators, front desk, service stairs, basement corridors, staff changing rooms, and staff cafeteria; * Performing routine deep-cleaning tasks, floor washing, and window cleaning; * Responding to front desk requests regarding social areas, terrace events, restaurant operations, and performing regular inspections; * Reporting maintenance issues to the housekeeping supervisor/maintenance team; * Supporting laundry operations (receiving clean and dirty linens, assisting with counting, and transporting dirty linens in floor-specific bags); * Assisting on floors to set up extra beds and cribs in rooms according to reservations. Minimum Education: High School Diploma (Secondary Education) * Meal or Food Allowance * Transportation Allowance * Dental Care Plan * Porto Seguro Health Insurance Plan * Life Insurance * Discounts on Arpoador Group restaurants and products * English Language Course