[Support] Junior Technical Support Analyst

Description

Job Summary: Provide technical support to users, ensuring correct system usage and efficient incident resolution to achieve customer satisfaction. Key Highlights: 1. Customer service experience and technical problem resolution 2. Basic knowledge of Oracle database and SQL 3. An environment that stimulates creativity and productivity **[Support] Junior Technical Support Analyst** ================================================= TOTVS | Rio de Janeiro - RJ | Hybrid Job Description Provide technical support to users, ensuring correct system usage and efficient incident resolution, contributing to customer satisfaction and operational continuity. Responsibilities and Duties * Provide technical assistance to users, clarifying doubts and supporting resolution of issues related to the systems in use; * Diagnose, analyze, and resolve low- to medium-complexity technical incidents; * Thoroughly document support interactions, incidents, and solutions in the system; * Deliver support via telephone calls and chat, ensuring quality and responsiveness. Requirements and Qualifications * Prior customer service experience, with ability to interact effectively with diverse user profiles, including under stressful conditions; * Basic knowledge of Oracle database and SQL; * Analytical ability and agility in diagnosing and resolving problems; * Organizational skills and ability to work in a fast-paced environment while managing multiple demands; * Strong interpersonal skills with team members and customers. * Completed or currently pursuing a Bachelor's degree. Desirable Requirements * Clear and effective communication, teamwork aptitude, proactivity, and problem-resolution focus. Salary Range To be determined Employment Type CLT Benefits * TOTVS Network University, a corporate university offering free content and certifications for all employees; * +Saudáveis Program, supporting each TOTVER through advisory services and initiatives focused on physical, mental, and personal financial well-being; * +Vantagens Program, Latin America's largest discount network, exclusively for our employees; * +Cuidado Program, a personal support program for employees and their families, offering guidance across multiple specialties such as psychology, social work, pet consulting, etc.; * Einstein Conecta, a complimentary online medical consultation benefit provided by physicians from Hospital Israelita Albert Einstein; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle buses available at select metro stations; * Extended maternity and paternity leave; * Nursing room; * Bicycle parking; * Changing room; * Life insurance; * Childcare allowance; * Private pension plan; * Office designed to stimulate creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation lounges; * Gympass. About the Company As a technology leader, we are a community of nonconformist individuals driven by innovation, autonomy, learning, and performance. Together, we create opportunities, transform futures, and share knowledge. Your professional development happens here in an inclusive, respectful, and energizing environment — people helping people! We pursue sustainable growth, leveraging data and AI to drive smarter, more efficient outcomes for our customers. Join us in innovating and building the future of technology. #VemPraTOTVS #SomosTOTVS