Job Summary: Leads and guides the guest service team to ensure high-quality service, serves as the Duty Manager, and resolves issues raised by guests and staff. Key Highlights: 1. Lead and guide the guest service team 2. Serve as the Duty Manager 3. Manage front desk operations and resolve guest inquiries **RESPONSIBILITIES** * Lead and guide the guest service team during the shift, ensuring consistent, high-quality service delivery to guests; * Maintain contact with guests and anticipate their needs; * Room blocking, master key closures, and nightly audit; * Conduct training whenever necessary to maintain excellence in service quality; * Serve as the Duty Manager; * Supervise the front office team to ensure efficient operations during the shift. The Duty Manager oversees the hotel, guests, and team members; * Perform check-in and check-out procedures; * Apply creative management skills to resolve guest and staff issues. Ensure compliance with company standards to deliver consistently high-quality service; * Manage front desk activities, resolve guest inquiries, handle emergency situations, and address other challenges that may arise during the shift. Make decisions using discretion and sound judgment. Manage hotel room inventory. REQUIREMENTS * Proficiency in English; knowledge of a third language is preferred; * Proactivity; * Basic computer skills (Word and Excel); * Minimum one year of prior experience in team supervision
João Silva
Indeed · HR
João Silva
Indeed · HR
